Worth Knowing

Ever heard others say: "Damn! I wish I'd known that sooner!"? To avoid possible disappointments or unpleasant surprises, here’s what you need to know while on holiday at Heidi & Edith.

The listed prices are per night for 2 people and include the inclusive services, excluding the local tax of € 3,10 per night and person (from the age of 14) and the final cleaning (50€ - 60€), which will be paid on site.

Children's prices & additional persons
0 - 1.99 years: from € 2-15 
2 - 9.99 years: from € 19-23
10 - 17.99 years: from € 23-27
18 years and up: from € 29-33

A parking place in our garage costs € 6 per day, while a session in the solarium costs € 8. Bathrobes (adults & children) are available for € 8. A pet dog accompanying a guest is charged € 16 per day (food is extra).

To secure your booking, a € 300 deposit (per each apartment/week) must be sent to us – no later than 10 days after making your reservation. The deposit should be sent as follows:

  • Raiffeisenkasse Bank (Goethestraße Street branch). Account addressed to: Apparthotel Heidi des Klotzner Johann & Co. OHG. Bank coordinates: IBAN: IT 28 Y 08133 58592 000303003540, SWIFT/BIC: RZSBIT21319
  • Alternatively you can also pay online on our Smart Pay page

 

You can also settle the rest in cash (but only up to € 1,999. -), or pay by card: EC, debit/credit card.

  • If you cancel your booking 30 days prior to your arrival or more, your entire deposit will be refunded (less a handling fee of € 25).
  • If you cancel between 29 – 7 days before your arrival, you’ll be charged 80% of the quoted price of the apartment (less extras).
  • If you cancel under 7 days prior to your arrival, you may be charged up to 100% of the total price.
  • In case of early departure, late arrival or no-show, we will charge a cancellation fee of 100% of the amount paid for the missing days.
  • This will happen if new occupants for the apartment cannot be found within that short period of time.
  • To avoid disappointments or possible financial loss due to unforeseen circumstances, we recommend that you take out travel cancellation insurance in advance.
  • Click here for our trip cancellation insurance, which also includes Covid cover.

On your date of arrival, the apartment will be ready for occupation from 14.00 onwards. On your day of departure, we ask you to kindly vacate the apartment no later than 10.00.

Breakfast buffet is freshly laid out every day, with regional products. Adults are charged € 23 per person, while children from 6 years to under 10 years pay € 14 each. Children below 6 years are charged € 12 each. Alternatively, your breakfast can be served outside on the sun terrace.