Worth Knowing

Ever heard others say: "Damn! I wish I'd known that sooner!"? To avoid possible disappointments or unpleasant surprises, here’s what you need to know while on holiday at Heidi & Edith.

South Tyrol is a white zone.

Everything you need to know for travelling to South Tyrol from EU countries and Schengen states (list C countries) as well as for returning to your home country can be found here.

All of us at Heidi & Edith take good care to implement all the necessary hygiene measures. Dispensers containing anti-virus disinfectant have been installed in all the common areas, including in your room/apartment. Regularly used contact points such as door handles and lift buttons are disinfected several times a day. Prior to each new arrival, we check that the flats have already been thoroughly cleaned, disinfected and properly ventilated.

All guests over the age of 6 are obliged to wear face-masks outside the rooms/apartments. Appropriate mouth-nose protection is available from our reception desk. Please ask our staff. Check-in on arrival is as usual at the reception, or you can also do a pre-check-in online.

With plenty of space between loungers on our large sunbathing lawn, keeping a safe distance from others is easy. The layout of our outdoor swimming pool is in full compliance with prescribed safety measures, and for guests of all ages.

Our staff is our most precious asset and without them we couldn’t function properly. Safe working conditions have been put in place, and all employees have to wear gloves and adequate mouth/nose protection at all times. From behind our masks you’ll still be able to recognize our smiles, from the glint in our eyes!

The listed prices are per night for 2 people and include the inclusive services, excluding the local tax of € 1.90 per night and person (from the age of 14) and the final cleaning (42€ - 60€), which will be paid on site.

Children's prices & additional persons
0 - 1.99 years: from € 9-12
2 - 9.99 years: from € 16-20
11 - 17.99 years: from € 20-24
18 years and up: from € 26-30

A parking place in our garage costs € 6 per day, while a session in the solarium costs € 8. Bathrobes (adults & children) are available for € 5. A pet dog accompanying a guest is charged € 14 per day (food is extra).

To secure your booking, a € 300 deposit (per each apartment/week) must be sent to us – no later than 10 days after making your reservation. The deposit should be sent as follows: Raiffeisenkasse Bank (Goethestraße Street branch). Account addressed to: Apparthotel Heidi des Klotzner Johann & Co. OHG. Bank coordinates: IBAN: IT 28 Y 08133 58592 000303003540, SWIFT/BIC: RZSBIT21319

You can also settle the rest in cash (but only up to € 1,999. -), or pay by card: EC, debit/credit card.

  • If you cancel your booking 30 days prior to your arrival or more, your entire deposit will be refunded (less a handling fee of € 25).
  • If you cancel between 29 – 7 days before your arrival, you’ll be charged 80% of the quoted price of the apartment (less extras).
  • If you cancel under 7 days prior to your arrival, you may be charged up to 100% of the total price.
  • In case of early departure, late arrival or no-show, we will charge a cancellation fee of 100% of the amount paid for the missing days.
  • This will happen if new occupants for the apartment cannot be found within that short period of time.
  • To avoid disappointments or possible financial loss due to unforeseen circumstances, we recommend that you take out travel cancellation insurance in advance.
  • Click here for our trip cancellation insurance, which also includes Covid cover.

In view of the current unpredictable circumstances, we grant flexible cancellation conditions. In the event of unexpected lockdown restrictions, our relaxed COVID-19 cancellation policy permits you to cancel your stay at very short notice – even up to just one day before your arrival! Although your deposit cannot be refunded, neither will it be forfeited as a cancellation penalty. Instead, it will be held over until your next stay at Heidi & Edith.

Click here for our trip cancellation insurance, which also includes Covid cover.

On your date of arrival, the apartment will be ready for occupation from 14.00 onwards. On your day of departure, we ask you to kindly vacate the apartment no later than 10.00.

Breakfast buffet is freshly laid out every day, with a special vegan-organic corner. Adults are charged € 20 per person, while children from 6 years to under 10 years pay € 11 each. Children below 6 years are charged € 9 each. Alternatively, your breakfast can be served outside on the sun terrace. On advance request, you can also have a sumptuous basket packed with our breakfast delights delivered right to your room/apartment.